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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kimmie weems

September 15, 2023

5  out of  5 rating by Kimmie weems
"Lisa is so helpful. She always helps me resolve my issues. I also like how they’re able to accommodate me at work and text back and forth to reach resolution"

Marlene Fey

September 15, 2023

5  out of  5 rating by Marlene Fey
"Lisa is caring and is always patient"
Profile photo of Denise Preston

Denise Preston

September 13, 2023

5  out of  5 rating by Denise Preston
"Josie is an Angel to work with; I was referred by a friend and I have nothing but ACCOLADES FOR JOSIE!!! The agency as a whole will not disappoint you. The Preston’s This is what sets Matt and his team apart!!!! They treat you like family. Thank you for your thoughtful, caring card. The Preston’s"

Kathleen FAITH

September 7, 2023

5  out of  5 rating by Kathleen FAITH
"Lisa did a great job answering my billing questions."

Sydney McCain

September 7, 2023

5  out of  5 rating by Sydney McCain
"Josie helped out my fiancé and I, she was great! Very knowledgeable and patient with all of our questions and was able to give us exactly what we needed! Could not recommend New Braunfels State Farm and Josie more!"

Tarcy Reimers

September 6, 2023

5  out of  5 rating by Tarcy Reimers
"Lisa helped clear up a confusion that we had and settled it pretty quick. We value our time so was nice that she responded quick and helped resolve that confusion."

Judy Jeter

August 30, 2023

5  out of  5 rating by Judy Jeter
"Meagan was great helping me get a personal articles policy for my mobility scooter, and at a great price! I highly recommend, the agency for all of your insurance needs."

Wayne Davis

August 30, 2023

5  out of  5 rating by Wayne Davis
"5 Stars for State Farm account manager Meagan McQuiston. Meagan is professional, courteous, and prompt on our insurance matters. Thanks, Matt for putting together such a great team."

Teri Idstein

August 30, 2023

5  out of  5 rating by Teri Idstein
"Always friendly and helpful. Best prices for the coverage."

Karolis Radiun

August 24, 2023

5  out of  5 rating by Karolis Radiun
"I like how much attention to detail Lisa is paying, she always gets all of my questions answered!"

Sythpop Wives

August 24, 2023

5  out of  5 rating by Sythpop Wives
"This review is specifically for Josie. Without getting into all the details, she explained each line of my coverage, showed me where I could save money if I wanted to, very professional and yet even showed interest in me and my family, I’m not originally from TX and didn’t understand TX coverage and laws. Josie went above and beyond, I wish there were more people like her that cared about the individual, not the bottom line to a company. I felt like an old soul, talking to an old soul, and unfortunately that’s rare. She had me smiling by visit end and that’s rare. I’m a State Farm loyal because of Josie."

Randy Weaver

August 23, 2023

5  out of  5 rating by Randy Weaver
"Lisa was very responsive and took care of my request in a very timely manner."

Dominic Solis

August 23, 2023

5  out of  5 rating by Dominic Solis
"Meagan was very helpful in finding all the right coverages I needed. Very informative and patient with all my questions. And managed to save me money on my auto policy!"


August 22, 2023

5  out of  5 rating by marelladalme
"My son was recently involved in a collision and I’ve had nothing but a positive experience when dealing with the claim. Lisa was very helpful and took the time to respond to our questions even though we had tons of them. They have been concerned with helping us each step of the way. Highly recommend Matt Gandrud and his wonderful staff. Thank you again!"

Cindy Egan

August 22, 2023

5  out of  5 rating by Cindy Egan
"Great and rapid service. It was quick and easy to change my policy from California to Texas. Thanks Megan"


August 22, 2023

5  out of  5 rating by NovaMetals
"Everyone I talked to was very polite and helped me in a timely and concise manor."

Nicholas Rubio

August 21, 2023

5  out of  5 rating by Nicholas Rubio
"Lisa was very kind on the phone and helped me get all my needs squared away in a timely matter, great help👍"

Casey McClellan

August 18, 2023

5  out of  5 rating by Casey McClellan
"Lisa Brooks, Office Manager at Matt Gandrud's State Farm office went above and beyond to help my company with a Workman's Comp Audit - saving me thousands of dollars by extensive follow up and clarification to the auditing agency. Excellent Work. - Casey McClellan, CEO ECM Today!"

Patty Holubec

August 18, 2023

5  out of  5 rating by Patty Holubec
"We are currently in the process of filing a claim due to water damage in our home, and the need to use a water restoration company. Lisa and Adrian with State Farm Agent Matt Gandrud have been great in helping us get this claim going. Just waiting on the water restoration company to complete their assessment of damages and rebuild costs. Thanks for hanging in there with us--a great team to work with here in New Braunfels, Texas."

Mena Whitt

August 17, 2023

5  out of  5 rating by Mena Whitt
"I just love this team ❤️ Lisa was amazing helping someone who knows nothing about apps get me set up on my tracker to help with saving me money Thank you Lisa I appreciate all you do"

Nathan Glemboski

August 17, 2023

5  out of  5 rating by Nathan Glemboski
"Quick responses and easy to work with!"


August 16, 2023

5  out of  5 rating by L D
"Lisa was a big help with paperwork that I needed from our State Farm office. She took care of what I needed the form I needed to me that afternoon. Thank you Lisa. Linda D."

Carolineee Rose

August 15, 2023

5  out of  5 rating by Carolineee Rose
"Josie help me save on auto and got me set up for life insurance .. she was very helpful and knew exactly what I needed and was able to answer all my questions and my concerns. She was an amazing help! :)"


August 14, 2023

5  out of  5 rating by M O
"Matt's New Braunfels State Farm Team is awesome. Lisa is the real deal! I had an inquiry regarding my auto policy, and she advised me of the process including what to expect. She ever followed up with me as she had stated in our first conversation. It's very rare now a days, to have a person follow back up with you and actually do it. I have been told that someone will follow back up with me and they never do. Lisa is outstanding, I couldn't ask for anything more."

craig baumert

August 14, 2023

5  out of  5 rating by craig baumert
"Lisa was extremely helpful and resolved my issues very quickly. Very much appreciated !!"